QuietLab Privacy Policy

Last updated on: 20.02.2024

This Privacy Policy describes how QuietLab (the "Website", "we", "us", or "our") collects, uses, and discloses your personal information when you visit tryquietlab.com (the "Website"), use our services, make a purchase, or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another person whose information we have collected in accordance with this Privacy Policy. Please read this Privacy Policy carefully. By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the "Last Updated" date, and take any other actions required by applicable law.

To provide the Services, we collect personal information about you from a variety of sources as described below. The information we collect and use varies depending on how you interact with us. In addition to the specific uses described in the sections below, we may use the information we collect about you to communicate with you, provide the Services, fulfill any applicable legal obligations, enforce any applicable terms of use, and protect or defend the Services, our rights, and the rights of our users or others.

The types of personal information we collect about you depend on how you interact with our website and use our services. When we use the term "personal information," we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information You Provide Directly to Us

Information you may provide directly through our Services includes: Basic contact details such as your name, address, phone number, and email address. Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number. Account information, including your username, password, and security questions. Shopping information, including items you have viewed, added to your cart, or added to your wishlist. Customer support information, including information you provide in communications with us, for example, when sending a message through the Services. Some features of the Services may require you to provide us with certain information about yourself directly. You can choose not to provide this information, but this may prevent you from using or accessing those features. Information We Collect Through Cookies We also automatically collect certain information about your interaction with the Services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies") to collect this information. Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services. Information We Receive from Third Parties Lastly, we may receive information about you from third parties, including vendors and service providers who may collect information on our behalf, such as: Companies that support our website and services, such as Shopify. Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you requested, in order to fulfill our contract with you. When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies. Any information received from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties and are not liable for the policies or practices of third parties. For more information, see the section below, Third-Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services, to fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and allowing you to write reviews. Marketing and Advertising. We use your personal information for marketing and advertising purposes, such as sending you marketing, advertising, and promotional communications by email, SMS, or post, and showing you ads for products or services. This may include using your personal information to better tailor the Services and advertising on our website and other websites. Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other credentials with others. If you believe your account has been compromised, please contact us immediately. Communication with You. We use your personal information to provide you with customer support and improve our services. This is in our legitimate interest to be responsive to you, provide effective services, and maintain our business relationship with you.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include: With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping). With business and marketing partners, including Shopify, to provide services and show you advertisements. Our business and marketing partners use your information in accordance with their own privacy policies. If you directly request us to share certain information with third parties, such as to send products to you or through your use of social media widgets or login integrations, with your consent. With our affiliates or otherwise within our corporate group to conduct a successful business. In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of use, and to protect or defend the Services, our rights, and the rights of our users or others.

Identifiers such as basic contact details and certain order and account information Commercial information such as order information, shopping information, and customer support information Internet or similar network activity, such as usage data Categories of recipients: Vendors and third parties providing services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers) Business and marketing partners Affiliates We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you. Over the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked with *) about users for the purposes described in "How We Collect and Use Your Personal Information": Identifiers: Name, email address, and IP address Sensitive information*: Account login information

We take the security of your personal information seriously and use physical, administrative, and technological measures to protect your personal information from unauthorized access, use, or disclosure. Despite our efforts, no security measure is perfect, and no method of transmission over the Internet is completely secure. We encourage you to take steps to protect your personal information by, for example, not sharing your account credentials with others and signing out of your account after use. For more information about your privacy rights and how to exercise them, please see the sections below, "Your Privacy Rights" and "Exercising Your Privacy Rights."